When your device controller has reached its limits of prescribed treatments, to obtain a refill code, contact your healthcare provider to notify them your device requires a new code. You will need to provide the code shown on your device to your provider in order for them to acquire a new code. Your healthcare provider will then contact Phothera approving the refill authorization. Once your rep receives your prescription authorization, they will reach out to you with your new code, and at which point you can resume your treatments.

This helpful video will walk you through acquiring a refill code: Learn More

Your treatment frequency is ultimately determined by your healthcare provider and is based upon various factors such as severity and location of impacted area. A typical treatment regimen is 2-3 days per week, with 24 hours in between each treatment (i.g. Monday, Wednesday, Friday). To determine your treatment frequency needs, contact your healthcare provider. For more information regarding suggested treatment frequency, starting doses, and more, view the NPF Suggested Guidelines

Yes, certain topicals and medications can affect phototherapy. Avoid lotions with UV-absorbing ingredients or photosensitizing agents like citrus oils. Consult your doctor about any medications you’re taking.

The lifespan of lamps in phototherapy devices can vary depending on the model of lamps and device type, but typically last around 300 hours of use. It’s important to monitor lamp usage and follow the manufacturer’s guidelines to ensure optimal treatment results and device efficiency. To review your device’s hours of use, please refer to your operational manual for instructions.